Help with error updating UPM

[Daryl Long]

I have just updated Jira from 7.12 to 8.1.0 

 while trying to update UPM , I  receive "An error was encountered while updating the UPM.. see logs for more details

current log

2019-06-07T14:59:01.432-0400: 3401.294: [GC (Allocation Failure) [PSYoungGen: 448255K->12965K(556544K)] 1041558K->606276K(1804800K), 0.0608543 secs] [Times: user=0.12 sys=0.00, real=0.06 secs]
2019-06-07T15:34:39.692-0400: 5539.554: [GC (Allocation Failure) [PSYoungGen: 449189K->17582K(548864K)] 1042500K->610901K(1797120K), 0.0654438 secs] [Times: user=0.15 sys=0.00, real=0.06 secs]
2019-06-07T16:03:57.060-0400: 7296.922: [GC (Allocation Failure) [PSYoungGen: 473262K->18205K(466432K)] 1066581K->611532K(1714688K), 0.0814905 secs] [Times: user=0.22 sys=0.00, real=0.08 secs]
2019-06-07T16:03:58.356-0400: 7298.218: [GC (Allocation Failure) [PSYoungGen: 466205K->23187K(552960K)] 1059532K->616522K(1801216K), 0.0722352 secs] [Times: user=0.15 sys=0.01, real=0.07 secs]
2019-06-07T16:03:59.433-0400: 7299.295: [GC (Allocation Failure) [PSYoungGen: 478355K->20103K(545792K)] 1071690K->613446K(1794048K), 0.0690038 secs] [Times: user=0.19 sys=0.00, real=0.07 secs]

Access.log

10.1.200.21 963x270x1 dlong [07/Jun/2019:16:03:55 -0400] "GET /rest/plugins/1.0/pending?_=1559930708135 HTTP/1.1" 401 42 17 "https://10.1.200.188:8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x271x1 dlong [07/Jun/2019:16:03:55 -0400] "POST /rest/plugins/1.0/?token=-4438264801696378252 HTTP/1.1" 401 42 5 "https://10.1.200.188:8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x272x1 dlong [07/Jun/2019:16:03:55 -0400] "GET /plugins/servlet/upm?source=side_nav_manage_addons HTTP/1.1" 302 - 14 "https://10.1.200.188:8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x274x2 dlong [07/Jun/2019:16:03:56 -0400] "GET /plugins/servlet/upm?source=side_nav_manage_addons HTTP/1.1" 302 - 8 "https://10.1.200.188:8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x275x2 dlong [07/Jun/2019:16:03:57 -0400] "GET /secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons HTTP/1.1" 200 10554 442 "https://10.1.200.188:8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x273x1 dlong [07/Jun/2019:16:03:57 -0400] "GET /secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons HTTP/1.1" 200 10596 1134 "https://10.1.200.188:8443/plugins/servlet/upm?source=side_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x277x2 - [07/Jun/2019:16:03:57 -0400] "GET /s/d41d8cd98f00b204e9800998ecf8427e-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/8.0.1/_/download/batch/com.atlassian.auiplugin:split_aui.splitchunk.16f099a0da/com.atlassian.auiplugin:split_aui.splitchunk.16f099a0da.css HTTP/1.1" 200 707 8 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x282x6 - [07/Jun/2019:16:03:57 -0400] "GET /s/d41d8cd98f00b204e9800998ecf8427e-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/1.9.2/_/download/resources/com.lucidchart.jira.plugins.lucid-jira:lucid-viewer-general/viewer.css?batch=false HTTP/1.1" 200 855 26 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x283x6 - [07/Jun/2019:16:03:57 -0400] "GET /s/9fdfd51a3901ceb8c23cca8c8111d4d0-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/2c47a096316a1ea6dd4061883ffb678a/_/download/contextbatch/css/jira.login,-_super/batch.css HTTP/1.1" 200 1042 303 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x284x6 - [07/Jun/2019:16:03:57 -0400] "GET /s/d41d8cd98f00b204e9800998ecf8427e-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/8.0.1/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css HTTP/1.1" 200 596 5 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x285x6 - [07/Jun/2019:16:03:58 -0400] "GET /s/12c6b2ca8249f9ac492f53393ce60643-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/9f4e80654cb246bbae379d1ae0bee161/_/download/contextbatch/js/atl.general,jira.general,jira.global,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&content-type=text%2Fjavascript&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true HTTP/1.1" 200 5651 55 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x276x1 - [07/Jun/2019:16:03:58 -0400] "GET /s/da9ef1bb342d9401e8015f8728733a04-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/9f4e80654cb246bbae379d1ae0bee161/_/download/contextbatch/css/atl.general,jira.general,jira.global,-_super/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&whisper-enabled=true HTTP/1.1" 200 32789 1224 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x287x6 - [07/Jun/2019:16:03:58 -0400] "GET /s/d41d8cd98f00b204e9800998ecf8427e-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/1.9.2/_/download/resources/com.lucidchart.jira.plugins.lucid-jira:lucid-viewer-general/viewer.js?batch=false HTTP/1.1" 200 5149 5 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x278x2 - [07/Jun/2019:16:03:58 -0400] "GET /s/894f36db5d8ad54bac7c7ec7d9e198b0-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css HTTP/1.1" 200 9209 1253 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x288x5 - [07/Jun/2019:16:03:58 -0400] "GET /s/61ec75d328bcdefc6566eb7f1ea30e51-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/8.0.1/_/download/batch/com.atlassian.auiplugin:split_aui.splitchunk.16f099a0da/com.atlassian.auiplugin:split_aui.splitchunk.16f099a0da.js?locale=en-US HTTP/1.1" 200 319 4 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x289x5 - [07/Jun/2019:16:03:58 -0400] "GET /s/61ec75d328bcdefc6566eb7f1ea30e51-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/8.0.1/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.table/com.atlassian.auiplugin:split_aui.pattern.table.js?locale=en-US HTTP/1.1" 200 333 4 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x290x5 dlong [07/Jun/2019:16:03:58 -0400] "GET /rest/api/1.0/shortcuts/801000/47a4248a2ffa1153cd5ecd15879f843a/shortcuts.js HTTP/1.1" 200 556 10 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x286x6 - [07/Jun/2019:16:03:59 -0400] "GET /s/12c6b2ca8249f9ac492f53393ce60643-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/9f4e80654cb246bbae379d1ae0bee161/_/download/contextbatch/js/atl.general,jira.general,jira.global,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true HTTP/1.1" 200 816235 1132 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x281x5 - [07/Jun/2019:16:03:59 -0400] "GET /s/2948da4721ad4ce3241e3272f98d5b08-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/5435cf25f409c0ae2e20397b08c1e337/_/download/contextbatch/css/_super/batch.css HTTP/1.1" 200 33773 2178 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
10.1.200.21 963x279x3 - [07/Jun/2019:16:04:00 -0400] "GET /s/0c127d5b98fe4163cc903c0d3fd7d9b7-CDN/nrr299/801000/577d91e68e497786213d8f67593dcaaf/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css HTTP/1.1" 200 25547 2613 "https://10.1.200.188:8443/secure/admin/WebSudoAuthenticate!default.jspa?webSudoDestination=%2Fplugins%2Fservlet%2Fupm%3Fsource%3Dside_nav_manage_addons" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.157 Safari/537.36" "1pmqb16"
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