Help with error message when adding issue type?

[Phil Chou]

Hi,

I was trying to add a new custom issue type to my next gen project.

Jira showed me an error message "Something went wrong, please try again".

It only happens on this specific project, others work fine, any idea?

Thanks,

Phil

[Ollie Guan · Accepted solution]

Hello @Phil Chou ,

Try to use the same Name, Description, Icon to create Issue Type in other next-gen projects, Whether it can be created successfully?

[Phil Chou]

I found the problem, for newly created Next Gen project.

Once you created custom fields to issue type, you can't create new custom issue type anymore (Jira pops something went wrong, blabla).

Solution is to delete all custom fields, create issue type, then add fields back. but as my board is in use (information in my custom fields) , not sure what the best way to get it resolved.

Not sure if Jira is aware this issue, how can we report?

btw, I was able to duplicate this issue in 2 different Jira instances and 3 new next Gen projects.

Anyone has idea for temp solution? and how to inform Jira?

[Phil Chou]

@Ollie Guan  , btw, thanks for the reply.

[Phil Chou]

I did some more test, it's caused by recently added "Paragraph" custom filed type. and looks like Jira has fixed that in last 30 minutes. but for my existing project, the bug still exists ... :(

[Ollie Guan]

Hi @Phil Chou ,

This is Atlassian's public issue tracker for Jira, Confluence, Bitbucket, and other Atlassian products.

Create an issue in support system and Support engineers will confirm the problem, collect full details, and report it to development.

[Phil Chou]

Hey @Ollie Guan 

Already did and fixed, thanks.