Help with automation

[Sara]

Hello, I have an automation to transition tickets to the status blocked if the linked issues, is blocked by, has not been transitioned in the last 7 days. The automation is scheduled to run every day, and works fine but instead of transition the original ticket try to transition the linked ones, can you please help me? Thanks

[C_ Faysal _CFcon_]

Hi @Sara 

The cause is the branch. Everything, including the Transition action, is sitting inside the "For: Linked work items / is blocked by" branch. Inside a branch, {{issue}} no longer refers to the work item that triggered the rule, it refers to the branched (linked) item.

Straight from Atlassian's docs: "All actions and references to {{issue}} will point to the related work item, not the trigger work item."

That's exactly why your rule transitions the blockers instead of the original ticket.

regards