Help needed with Activate you Account e-mail

[Jose Escallon]

Hello guys. Thanks for this awesome software !!

Recently I needed change or translate default notification for Activate your account on Client Portal for Service Desk to new customers who send an email for request support.

I searched on notifications scheme and velocity templates but I don't found any clues.Can you help me please?

The message say this:

We've received your request and a Help Desk Prueba portal account has been created for you.
To complete your request you'll need to first activate your account.

Thanks and regards.

[Gabriel Senna]

Hi Jose,

For us to better understand the issue, I'm going to need additional information.

• Do you want to translate your notification email?
• Could you please send us an screenshot of where do you want to translate it?

With this information I should be able to better help you.