Help needed in JIRA Automation to send custom field values in Teams message

[Venkatesh G]

Hi everyone,

I am trying to create a JIRA Automation for the following scenario:

• Check for Open tickets in a particular project called CRF where the Implementation Date (a custom field) has already passed.

• For those matching tickets, send a message to Microsoft Teams in the following format:

Ticket ID                : CRF-1234
Summary                  : Open CRF For the Project
Implementation Date  : 12 Jan 2025
Squad Name              : DIGIPI

Ticket ID                : CRF-5678
Summary                  : Open JIRA Ticket For the Project
Implementation Date  : 14 Jan 2025
Squad Name              : DRIO

Currently, I am able to get Ticket ID and Summary in the Teams message, but I’m unable to retrieve the values for Implementation Date and Squad Name (both are custom fields).

👉 How can I include these custom fields in my automation rule so that they appear in the message?

Any help or guidance will be much appreciated. Thank you! 😊

I have also enclosed screenshots of my JIRA Automation Rule

[Gor Greyan]

Hi @Venkatesh G

What is the result when you run this automation?
Is it empty, or what is being displayed with the following rule?