Having trouble logging in

[Diana Nedelea]

I'm working in team-managed project and added the team members to the project in various days. All of them managed to access the project, except 1 for which a message of error at login keeps on displaying (invite email is received). 

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Diana Nedelea ,

welcome to the Atlassian community!

Please could you share the error message on login? Please check the account status and if necessary resend the invitation email (https://support.atlassian.com/user-management/docs/resend-a-verification-email-to-a-managed-account/)

Hope this helps,

Fabio

[Diana Nedelea]

Hi @Fabio Racobaldo _Herzum_ 

thank you for your fast reply. I've attached the error. We've tried clearing cache & cookies, accessing the url incognito. Still, the user receives this error. the login is with SSO, but for the rest no problems were encountered.