Having an issue with cloning automation.

[Alvaro]

Here is the scenario, I have an internal company-managed board and want to create several team-managed boards for clients. That client board if for them to create tickets and see how are they moving in the kanban board. Then all of those separate requests can be managed in a bigger production board.

What I want to do is for each new ticket created, clone it to the internal board. I created the automation but can't seem to make it work. The log says "Action detail - Clone issue: Can not create issue in project/issue type". Been searching and tinkering with permissions but can't make it work.

Does anyone know what could be going on?

Also, (I'm getting ahead here) after this setup I want to replicate client comments that are in the original ticket on the cloned ticket. Is there a way to do that?

Thanks!

[Pramodh M]

Hi @Alvaro 

Welcome to the Community!!

Can you change the Actor to yourself and check once if the issue is being created?

Also, look at the data you are copying while cloning the issue, make sure the fields match.

Thanks

[Alvaro]

Hi @Pramodh M thanks for the welcome!

- Regarding the fields, the next-project covers the same fields that we have in the Company-Managed project.

- The automation worked perfectly running in the same project (company-managed), being a ticket created and cloned in the same project. When I want to create a ticket in the next-gen project board to clone it to the other project board this is what the log error shows:

That's why I think is something related to permissions. In the permission schemes, "atlassian-addons-project-access" has access everywhere. So I'm wondering what could be going on.

I also thought it could be the scope but tested it in multiple ways and nothing.

Hope I can find a solution for this.

Thanks

[Pramodh M]

Hi @Alvaro 

Cloning into Team Managed project is not possible as of now

Please feel free to vote on a feature request here

https://jira.atlassian.com/browse/JSWCLOUD-18079

You can clone the issue to company managed project

Thanks,
Pramodh

[Alvaro]

Hi @Pramodh M I want to clone a single ticket from a Team-Managed Project to a Company-Managed Project. What I understood with the shared ticket it's for a project configuration can be cloned, right? I need something else. Or is the thing I am asking in there?

Thanks

[Marlene Kegel - codefortynine]

Hi Alvaro,

I'm Marlene from codefortynine.

If you cannot solve your issue with Jira Automation, you can check out our Atlassian app Deep Clone for Jira.

Its possible to clone issues between company- and team-managed projects with our app -either single issues or a bulk of issues.