Hash error 4G7N40

[Bill Quigley]

Getting the above error intermittently, when loading boards or viewing tickets.

No outages noted on Atlassian status page at time of writing...

Any ideas?

[Prachi Bolar · Accepted solution]

Hello @Bill Quigley 

There is an ongoing incident on atlassian jira end and hence many customers are facing this issue 

The same should be updated here soon : https://status.atlassian.com/

Once resolved you should be able to access jira normally 

Thank you,

Prachi

[Valerie Knapp]

Hi @Bill Quigley , @Kateryna Bieloshchenko , @Eti Gupta , welcome to the Atlassian Community and thanks for your posts.

My fellow champion @Nikola Perisic has replied to another post with the following advice

Start in incognito, clear your cache and try again.

I am also asking Atlassian in our Slack chat if there is any more information about this.

Best wishes

[Prachi Bolar]

Hello 

 ongoing incident as been updated here :  https://jira-software.status.atlassian.com/

Please watch the same, it should be resolved in some time

Thank You,

Prachi

[Muhammad Aun Raza]

I am also getting the same issue even after starting in incognito and clearing the cache.

[Eti Gupta]

I am also facing this issue - Hash 4G7N40. It started around 2:15 PM IST on 3rd Oct 2025.

[Kateryna Bieloshchenko]

I have the same issue Hash 4G7N40

[vipin_kumar_3_alight_com]

Same with me facing Hash 4G7N40 error.