Has something changed with the generation of "user"/"key" when creating users via the rest api?

[Chris Dell]

We're using Jira Cloud.

We've been using the service-desk rest api, {{POST /rest/servicedeskapi/customer}}, to create customers.  Previously the identifiers "name" and "key" were autogenerated based on the submitted "email" parameter.  (The name and key would be exactly the email).  

Now, however, the "name" and "key" are what looks like some hash.  And I'm not sure what changed?

Here is an example of the returned results:

"name": "qm:c26d3302-3729-451e-91cf-f76f2ff3d0a7:5abb8f908724022aa907057b",
 "key": "qm:c26d3302-3729-451e-91cf-f76f2ff3d0a7:5abb8f908724022aa907057b",

[Chris Dell · Accepted solution]

Got an answer from support:

I did some research on this issue and talked with my fellow techs here and I was able to find that this issue is being caused by a recent change to the way that customers work in JIRA Service Desk.
After reaching out to the Ecosystem team, they were able to confirm that this change is part of a larger project to change the way that users are stored in the system