HTTPS/SSL configuration on Jira software

[Avanti Brahmnalkar]

Jira software Server 8.11.1 is installed on RedHat Enterprise Linux Server. Trying to configure SSL.

server.xml file 

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<Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxHttpHeaderSize="8192" SSLEnabled="true" relaxedPathChars="[]|"
maxThreads="150" minSpareThreads="25"
enableLookups="false" disableUploadTimeout="true"
acceptCount="100" scheme="https" secure="true"
sslEnabledProtocols="TLSv1.2,TLSv1.3"
clientAuth="false" useBodyEncodingForURI="true"
keyAlias="xxxx" keystoreFile="/usr/local/bin/xxxx.jks" keystorePass="xxxxxx" keystoreType="JKS"/>

Jira software administration - base URL is set to

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https://jira.as.cdc.gov:8443

Restarted jira, but it does not like the https URL. Not sure what I am missing. Appreciate any help/pointers in this regards.

Thanks!

[Daniel Ebers]

Hi Avanti,

welcome to the Atlassian Community!

Unfortunately this can caused by a many of circumstances. Did you make sure the SSL certificate is stored properly into keystore?

Maybe also only a firewall is blocking access which might be to checked on system (OS) level.

You seem to terminate SSL connections at tomcat level. Please review documentation available for that topic if anything should be missing.

Please also review documentation which suggests setting up a reverse proxy terminating SSL connections.

Cheers,
Daniel