Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

HTTP ERROR 431?

Ken Isaacson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 11, 2024

Trying to subscribe to JIRA Cloud for 2 weeks, on quote 11, each attempt to purchase yields a 431 error.  Can't reach a real person at Atlassian to help.  Anyone have this issue and resolve?  Anyone at Atlassian interested in helping us place an order for @$20,000?

3 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 12, 2024

Hi Ken,

I see you have created several support tickets in regards to this.  However these duplicates don't help us to resolve this problem faster, it just creates more overhead for our support teams to process.   Please refer to the existing ticket in GROWTH-64105 as I can see these purchasing problems are being addressed in that support case.

Thanks,

Andy

0 votes
Jehan Bhathena
Community Champion
July 11, 2024

Hi @Ken Isaacson 

I've requested Atlassian Assistance on this thread, they should get back to you in a few hours.

0 votes
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 11, 2024

Hi @Ken Isaacson 

A method to fix an error 431 include clearing the cookies.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events