As I checked in wiki
https://agoda-ceg.atlassian.net/wiki/spaces/CEGFSM/pages/46477882/BO+-+FY+Ticketing+Pending+Timeout+Handling+Process#BO-FYTicketingPending/TimeoutHandlingProcess-Checkthebookingstatusonthesupplierside
The ticketing pending require us to have live chat with FY agent to get the pnr for FireFly direct connect booking yet for verification it require email address the booking created I have manage to find the email address via AThena yet it need to be added in the page
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You should contact your Confluence admin regarding this. This community is mainly made up of Atlassian customers and as such we do not have access to other customers instances.
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