Greenhopper 6.1.4 - Object [object Object] has no method 'where'

[francis]

We upgraded to version 6.1.4 of greenhopper (JIRA 5.0.6), and now we are encountering the error belowj, when accessing the plan view of a rapid board ...

We disabled all plugins, but the error is still showing

Any clue why this would show ?

--------------------------------8<-----------------------------------------------------

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught TypeError: Object [object Object] has no method 'where'
   • Resource: https://xxx.idalko.com/s/en_US-fnsroy/733/2/14b62e048c8491213431a3d9b2a7a81a/_/download/contextbatch/js/gh-rapid/batch.js</li<>>
   • Line: 1295

Environment

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.152 Safari/537.22

[Benedikt Bjarni Bogason [Tempo] · Accepted solution]

I believe this is due to a conflict in inclusion of different versions of Underscore.js by Greenhopper on the one hand, and Tempo on the other. This affects only JIRA versions 5.0 - 5.1.

Tempo will shortly be releasing a bug fix version addressing this problem. In the meantime you can download a snapshot version from here: http://www.tempoplugin.com/file/page/downloads/snapshot/tempo-plugin-7.5.2.2-SNAPSHOT.obr

We apologize for the inconvenience!

Cheers,

Benedikt Bjarni Bogason

Tempo Team

[francis]

Thanks for the quick turnaround

[Michael Bittorf]

Great, really fast update !

[Janet Albion]

Hi Francis,

This normally occured because the JavaScript encountered a problem. Known root causes could be:

• user installed plugin caused JavaScript to break . You might want to try disabling other user installed plugin and check if it is still persist
• additional JavaScript in the JIRA instance . Eg: Announcement Banner etc
• browsers. you might want check for add-ons and check if the same error thrown with different internet browser. From here we can narrow down if it's has some problem only with certain browser . You might want to try incognito mode as well