Good morning community. Someone had problems with the bigpicture plugin. only with the scope module?

[Cristian Zuccalá]

 problems with the bigpicture plugin.
only with the scope module?

[Cristian Zuccalá]

Pick up the tickets via our Service Desk 5 days ago ..

[Mateusz Sołowianiuk]

HI @Cristian Zuccalá 

Thank you for doing so! Verifying the status of your ticket, I confirmed that the fix is ready and will be released with the next BigPicture's hotfix release on Jira Cloud.

I hope that this clarifies. 

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

[Cristian Zuccalá]

After 8 days, we still have the same problem.

[Mateusz Sołowianiuk]

Hi @Cristian Zuccalá and @Tommi Sormunen 

We are terribly sorry that you experience problems with your plugins. Unfortunately, I am unable to provide you with the resolution based only on the ID of the error, hence, I invite you to raise support tickets via our Service Desk 

I am sure that our team of experts will be able to assist in getting the plugin back to noraln in a timely manner. 

I hope that this is satisfactory. 

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

[Tommi Sormunen]

Ticket done week ago, problem still exist, cannot do anything with Big picture...

[Tommi Sormunen]

Hi same problems here, in gantt and resources modules also.