Gitlab Jira Issues integration doesn't work

[Lorenza Siciliani]

Hi,

I followed the guide to integrate Jira issues into GitLab.

I am interested in having the link between a merge request whose title contains a certain code (e.g., SWA-123) and the corresponding Jira issue.

I followed the configuration steps outlined in Jira issues integration | GitLab Docs.

My configurations are:

• Enable integration: Active

• Web URL: https://my-organization.atlassian.net

• Authentication method: Basic, using my email and an API token (expires November 2026)

• Trigger: Commit, merge request, comment (default settings)

• Jira issue regex: \b[A-Z][A-Z0-9_]+-\d+\b

• Jira issue prefix: SWA (I have also tried SWA-)

I created a branch from Jira connected to my GitLab repository. However, when creating a merge request, the title automatically becomes Swa 353 instead of SWA-353, and the link to Jira is not active.

I did see it working once, but then the link stopped appearing. Could you help me figure out why this is happening?