Gitlab Jira Issues integration doesn't work

[Lorenza Siciliani]

Hi,

I followed the guide to integrate Jira issues into GitLab.

I am interested in having the link between a merge request whose title contains a certain code (e.g., SWA-123) and the corresponding Jira issue.

I followed the configuration steps outlined in Jira issues integration | GitLab Docs.

My configurations are:

• Enable integration: Active

• Web URL: https://my-organization.atlassian.net

• Authentication method: Basic, using my email and an API token (expires November 2026)

• Trigger: Commit, merge request, comment (default settings)

• Jira issue regex: \b[A-Z][A-Z0-9_]+-\d+\b

• Jira issue prefix: SWA (I have also tried SWA-)

I created a branch from Jira connected to my GitLab repository. However, when creating a merge request, the title automatically becomes Swa 353 instead of SWA-353, and the link to Jira is not active.

I did see it working once, but then the link stopped appearing. Could you help me figure out why this is happening?

[Mohanraj Thangamuthu]

Hello, Good day. On Gitlab go to project settings >> Integrations >> Jira issue app >> check if the link has been enabled?. Thanks!

[Lorenza Siciliani]

Hi, 

of course. Also if I press "test connection" it is successful. 

The point is that the link is not triggered, because if I have a merge request and I use the jira ticket name in the title of the MR, for example SWA-123, the link to jira is not created. I saw it initially but then this feature broke.

Below you can see my configurations.

[Mohanraj Thangamuthu]

Thanks for the update. Disable the option "enable comments" and check the development panel sync again. Thanks!

[Lorenza Siciliani]

I disabled it as you recommended, but the problem still persists. 

[Mohanraj Thangamuthu]

Thanks for the update. From your initial message, I believe you are unable to add '-' with the work item key. Are you able to add like SWA-353 now?

[Lorenza Siciliani]

No. 
I tried with the dash and also without. 

When I create a MR automatically it crates a title from the branch without the jira link. For example Swa 355 instead of SWA-355 with the link. 

What other actions can you recommend me to do?