Getting data of a few users

[Cynthia Yong]

Get the data of some Jira users, while subscription is been closed few datys ago.

Will that still be possible? Please I hope so.

Kind regards,

Cynthia Yong

cyong@9292.nl

+316422 50 824

[Jack Brickey]

It seems you were looking to get access to data in an instance for which the subscription has been canceled. Assuming this is correct your only recourse is to reach out to Atlassian support and see if they might be able to help you. You might also try renewing  your subscription for a single admin to retrieve the data (export?) and then cancel once done. Atlassian generally does not tear down the instance immediately though I don’t know of any specific details on how long it is left in place.

[Cynthia Yong]

Yes, but I cant reach Atlassian support through the link you send me. 

[Jack Brickey]

That could be that you were on Free version or it could be that once canceled you don’t have access. See my edited answer and try to renew subscription.

[Nic Brough -Adaptavist-]

What do you mean by "get the data" and "subscription"? 

User Activity?  Issues assigned to them? How many penguins live in their house?

Subscription to filters?  Your Cloud system?  Penguin weekly magazine?

[Cynthia Yong]

I had a Jira software subscription which I ended last thursday sept 17th. Now I need the data from it. I think Cloud system. I don't know exactly. I opened now a free trial. Is it possible to get the data back? 

[Nic Brough -Adaptavist-]

Subscription implies a Cloud system, but you've left it too late - you needed to pay for it within, or shortly after the trial period.