Getting an Error

[Yannam_ Pavan _P__]

When importing a CSV file containing bug tickets linked to stories (via parent/epic link), the validation completes successfully, but no items are actually imported.

I have done this before many times but this time it's throwing error

2026-02-05 18:33:49,472 INFO - Importer started!
2026-02-05 18:33:49,472 INFO - Engine is running in Import mode
2026-02-05 18:33:49,643 INFO - All issues will be imported to project: ADAS DAT 2.0 Issues (ADASDAT20)
2026-02-05 18:33:49,665 INFO - Creating issue: [externalId='autoid-572702486314479823', summary='Highway - ME Inaccurate Lane Line Detection Issues in Curves']
2026-02-05 18:33:49,945 ERROR - Fatal error during import: Cannot invoke "com.atlassian.jira.issue.Issue.getIssueType()" because "issue" is null

[Marc -Devoteam-]

Hi @Yannam_ Pavan _P__ 

It seems there is no column for issue type in your CSV, or there is but this isn ot mapped when importing the CSV

[Yannam_ Pavan _P__]

[Yannam_ Pavan _P__]

I've mapped all the columns correctly, but when I try to create issues manually in Jira Cloud, it shows 'Work Type' instead of 'Issue Type'. Importing my CSV file, there's no 'Work Type' field to map—only 'Issue Type'—so I have to map it to 'Issue Type', which causes issues during import. I have tried it with Issue type and Work type to map the field.

[Yannam_ Pavan _P__]

@Marc -Devoteam- 

[Chris Rogers]

Hi @Yannam_ Pavan _P__ 

Are you able to include a screenshot of how you have the columns mapped as part of the import and a screenshot of how the data is structured in the csv you're trying to import?

Jira can sometimes be finicky, depending on how the data is structured or if you have a hidden row/column somewhere.

[Yannam_ Pavan _P__]

[Yannam_ Pavan _P__]

@Chris Rogers 

[Chris Rogers]

@Yannam_ Pavan _P__ 

Try and see if you have an option for "Work type" that you're mapping Issue Type to:

Atlassian has changed the terminology for issue type to work type, but in many cases, users create their own issue type field, which can make it a bit more confusing than it needs to be.

One other thing to check is that all rows in your import sheet have a valid issue/work type, so it doesn't try to create a work item under a type that doesn't exist.