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Getting Error Messages

Russell Brown
Russell Brown
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October 27, 2020

Our organization is getting error messages when trying to utilize Jira software. How do I add two names as technical point of contacts so they can get their error issues resolved? The names are Anastasia Virden and Ashley Watkins.

Please advise. 

Thanks.

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Yevgen Lasman
Yevgen Lasman
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October 27, 2020

You do not need to add them as technical accounts. Instead, they should have Atlassian accounts and then they can open ticket(s) at https://support.atlassian.com/contact/

If you want to expedite their problems resolution, you may need to share your application SEN with them, so they can get their questions answered faster.

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