Getting Email Notifications from Jira Automation there is no pending issues with assignee

[Vishnu Vardhan Chenna]

Hi Community,

I have set up Automation rule to notify Issues due with in next 3days and issues due with past due dates, This rule is executes every day at given time and assignee gets notification every day. here there is no issues due for next 3days and past due dates still user(assignee) gets blank mails. could please help me how to control this blank mails.

Thanks.

Best Regards,

Vishnu Vardhan 

[Bill Sheboy · Accepted solution]

HI @Vishnu Vardhan Chenna 

Please show an image of your complete automation rule, including images of relevant actions/branches/conditions, and of the audit log details showing the rule execution.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

Have you included conditions / rule logic to stop processing when there are no issues to send in the email?

Kind regards,
Bill

[Vishnu Vardhan Chenna]

Hi @Bill Sheboy

I have not included condition/rule logic to stop when there are no issues to sending the emails. 

[Vishnu Vardhan Chenna]

step1: when issue scheduled.

step2: then: create a variable

step3: And: lookup issues

step4: branch

          for each: smart value

          then:  lookup issues

           And: send email

[Bill Sheboy]

You could then add an advanced compare condition after the lookup issues action, and only proceed if issues are found:

• first value: {{lookupIssues.size|0}}
• condition: greater than
• second value: 0

[Vishnu Vardhan Chenna]

Hi @Bill Sheboy Thanks for the solution.

[Sanjog Sigdel]

Hello @Vishnu Vardhan Chenna Welcome to the community.

Can you please attach  a screenshot of your automation for more details?

Specifically the Email notification action part.

[Vishnu Vardhan Chenna]

[Vishnu Vardhan Chenna]

Hi @Sanjog Sigdel 

I have attached screen shot please check.