Generate alerts to notify the expiration of the response and resolution time

[Juan Hernandez]

Hello,

With my team we have the goal of improving our SLAs.

For this we want to have some kind of alert by Slack, which notifies when the response time or resolution time is about to expire.

If anyone can help me with this, I really appreciate it.

Thank you.

[Trudy Claspill]

If you are using Jira Cloud (vs. Jira Server/Data Center) this article talks about using the Automation feature to send messages to Slack.

https://support.atlassian.com/cloud-automation/docs/use-automation-with-slack/

And this article provides more detail on how to create the automation rule

https://www.atlassian.com/software/jira/automation-template-library/send-slack