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Gadget not working due to upgrade and even avatars also have changed

Muhammad Yaseen
I'm New Here
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September 25, 2020

We have recently upgraded to newer version of jira,

Because of upgrade, Avatars are broken and also gadgets are not working.

Kindly advice a resolution to fix this issue.

 

1 answer

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0 votes
Brant Schroeder
Community Champion
September 25, 2020

Avatars should be recovered from your backup following these steps.  https://confluence.atlassian.com/jirakb/custom-avatars-missing-after-upgrade-or-migration-of-jira-server-224395280.html

This is a common gadgets issue but without a screenshot and Jira log information it is difficult to troubleshoot.  If this does not resolve it can you provide both. https://confluence.atlassian.com/jirakb/dashboard-gadgets-fail-to-load-in-jira-server-394464394.html