Fuzzy search not producing any results

[Roy]

I have a problem with work item searches.

I am looking for any issue that has a particular string in the summary field. The string is contained in the summary field of another issue, but they are not identical so a new JSM ticket has been raised. Example: Ticket 1 has the following summary "ABC12345 - Customer has problem with Hard Drive". Ticket 2 has the following summary "Please advise what is happening to ref ABC12345". I want to be able to cross reference Tickets 1 and 2.

If I type ABC12345 in the search field, both issues come up.

If I type summary ~ "ABC12345", neither comes up. So the syntax generated for an automation by AI "summary ~ "{{issue.summary}}" produces no results.

It appears that none of the JQL syntax listed in the online manual produces any search result. 

Can anybody see what the problem is here please?

[Bill Sheboy]

Hi @Roy 

Are you asking about a standalone JQL search or performing the search from an automation rule?

If in a rule, context is important for the community to help.  Please post the following:

• what version of Jira are you using: Cloud, Server, or Data Center
• for Cloud, what type of project is this: company-managed, team-managed, JPD, etc.
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill

[Roy]

Hi Bill,

I am using Jira Service Management, cloud.

The search is working in the automation, it's only in the search bar I am having difficulty now.

cheers

Roy

[Bill Sheboy]

So a standalone search, in the search bar with a specific work item's data, does not work the same as with the JQL in the rule?

[Roy]

That's right

[Bill Sheboy]

What is an example of exactly what you are typing into the search bar field?