Full access to Jira

[Rebeka Baratbaeva]

Could someone please assist with this issue?
Our previous manager registered both Jira and Confluence using her personal email. She has since left the company, and we are now trying to gain full access. Is it possible to transfer ownership of Jira to a different email? Currently, we have administrator rights, but we need to remove the former employee's account without losing any data or boards, and we want to avoid opening a new account.

[Teresa_DevSamurai]

Hi @Rebeka Baratbaeva , Welcome to the Atlassian Community!

Since your previous manager used her personal email, transferring ownership typically requires assistance from Atlassian support.

You can raise a support ticket by visiting Atlassian Support here.

I hope it will help!

Teresa