Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Free option for handling requests?

Kendra Hillman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 3, 2021

I am wondering if there is a free option for handling requests (without service desk). We currently use JIRA Cloud. We would like to have a link that other teams can go to without sending them to our specific JIRA Project to create tickets there. We would like this to be a scalable solution that we can roll out to other teams in our organization. Issue collector doesn't quite fit our needs from what we can see.

2 answers

0 votes
Jack Brickey
Community Champion
August 3, 2021

I assume you have considered creating issues by email? Where you can share an email address with non-Jira users that they can use to submit requests.

0 votes
Trudy Claspill
Community Champion
August 3, 2021

Hello @Kendra Hillman 

Welcome to the community.

Can you elaborate on the problem you are trying to solve?

Why is it a problem for other teams to go directly to your Jira project to create issues?

How is Issue Collector an inadequate solution?

If we have a better understanding of the problem to be solved and why the available solution is insufficient, we will be better able to make informed suggestions.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events