Free option for handling requests?

[Kendra Hillman]

I am wondering if there is a free option for handling requests (without service desk). We currently use JIRA Cloud. We would like to have a link that other teams can go to without sending them to our specific JIRA Project to create tickets there. We would like this to be a scalable solution that we can roll out to other teams in our organization. Issue collector doesn't quite fit our needs from what we can see.

[Jack Brickey]

I assume you have considered creating issues by email? Where you can share an email address with non-Jira users that they can use to submit requests.

[Trudy P Claspill]

Hello @Kendra Hillman 

Welcome to the community.

Can you elaborate on the problem you are trying to solve?

Why is it a problem for other teams to go directly to your Jira project to create issues?

How is Issue Collector an inadequate solution?

If we have a better understanding of the problem to be solved and why the available solution is insufficient, we will be better able to make informed suggestions.