Free Jira site deactivated for inactivity — request reactivation before deletion

[AxionLab Support]

Our free Jira Cloud site axionlabhq.atlassian.net was deactivated for inactivity and now shows "data will be permanently deleted soon." We were actively using it. Could an Atlassian staff member help reactivate/restore it, or point me to the correct reactivation flow before the retention window closes? I can share the org ID and deactivation request ID privately if needed. Thank you.

[Matteo Vecchiato]

Hi @Viswanathan Ramachandran ,

I raise your post directly to official support.

Hope it helps

[Viswanathan Ramachandran]

Hi,

Please reach out to atlassian support direct : https://www.atlassian.com/company/contact/purchasing-licensing#/

• choose your account
• reactivate subscription
• then click need more help
• at the bottom of the screen "submit support ticket"
• enter the description

You can also do a chat, a ticket can created for you as well.