Forms - assign to a parent rather than backlog

[Nick Boemo]

I have been reading through the forums to find answers but nothing really hits the mark.

I am trying to create a form within JIRA for customers to raise requests - at the moment all of these requests go to backlog which isn't checked often during the sprint.

Is there a way to have it assigned to a Parent e.g. Customer Requests and all the items land in to-do?

[Trudy Claspill]

Hello @Nick Boemo 

Welcome to the Atlassian community.

What type of Space does this concern? Click the ellipses button next to the Space name in the navigation panel on the left. What do the last two lines in the pop up say?

You mention that the requests end up "in the backlog", don't get considered in the current "sprint", that you want them assigned to a "Parent", and for them to land in "to-do". These statements seem to be conflating different concepts.

With a Scrum board you will have items in the Backlog or in Sprints. The Sprints may be Active sprints or Future Sprints. 

"Parent" is a term used to refer to work item hierarchy, such as an Epic is the Parent item for a Story. That concept is not necessarily related to backlogs and sprints.

"to-do" is usually a reference to a Status that is part of the workflow of an item, as in the item starts in the To Do status, then transitions to the In Progress status, and finally to the Done status.

Can you provide some annotated screen images to help illustrate what is currently happening versus what you want to happen? That might help us better understand what you are trying to achieve.

[Nick Boemo]

Hey Trudy,

Thank you! I am quite new to Jira so my apologies.
The last two items say software space - Team managed.

At the moment I work out of Board view and I have an Epic (i think purple lightning bolt)
When form submissions go through they appear in Backlog view under Backlog - ideally I'd like them to automatically link to the Epic?