For the Channel and Self-Service email configurations, is there a possibility to use one email adrs

[Abilash]

In our org we are planning the email option in channels and service of an project for raising ticket in jira ,

I have a couple of questions:

1.But when selecting request types, it's not showing all types—only limited request types are appearing.After that added description field also Only some request types are showing when I select the request type option. 

2.Is there any option to create just one email address that can support all request types based on the user's query? Creating a separate email for each request type doesn't seem practical. Is there a possibility to set this up?

[Thorsten Letschert _Decadis AG_]

Hey @Abilash ,

let me try to shed some light on your questions:

1. Only request types without any required field beyond summary and description are supported to be used for the email channel. So I assume the "missing" ones each have at least one additional required field.
2. There's a 1-to-1 relationship between email and request type. However, you should be able to work with an automation rule that uses the "Edit request type" actions paired with conditions based "on the user's query" you've mentioned. (https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Edit-request-type)

Regards,
Thorsten