Firefox Status Change Popup Not Opening

[efultz]

My Firefox is not putting up the popup dialog when moving a Jira ticket from one status to another.  I have checked my popup blocker.  This works in Chrome - just an issue for my Firefox.

[Patrick Mansfield]

Edit: I logged out and logged back in again, and it's working OK now ¯\_ (ツ)_/¯

I have this issue too and haven't been able to find a solution!

I'm now getting "XSRF Security Token Missing" which is only slightly more helpful, I mean at least there is an error output but it still doesn't work.

I found this page, not sure if it relates to this problem or not:

https://support.atlassian.com/jira/kb/commenting-on-or-transitioning-issues-in-jira-data-center-using-firefox-or-safari-fails-due-to-modified-referrer-policy/

[Guest Blogger]

Hi,
This issue might be related to Firefox’s strict privacy or tracking protection settings.

Here are a few things you can try:

In Firefox, go to Settings > Privacy & Security, and try turning off Enhanced Tracking Protection for your Jira site.

Make sure pop-ups are allowed specifically for the Jira domain (even if general pop-ups are allowed).

Try running Firefox in Troubleshoot Mode (Help > Troubleshoot Mode) to check if any extension is blocking the popup.

Also, check if any script-blocking or ad-blocking extension might be interfering.

Since it works in Chrome, it's most likely a Firefox-specific setting or extension issue.

[efultz]

this started today - was not an issue Friday

I will review what you suggested to see if it helps

[efultz]

none worked - even in trouble shoot move still failed to open the dialog but while the dialog fails to open the "spinner" is spinning showing something is happening

[efultz]

is anyone with Atlassian able to assist?  This started over the weekend and I did not make any changes to my environment