Find out who disabled a Backbone Issue Sync synchronization

[Dastin_Kuwałek__SoftwarePlant_]

I have few integrations configured on my Jira and from time to time I get an email that comments are not synchronizing.

When I open the troublesome sync configuration I often times notice that it was disabled but there are no marks left be the Disabler.

Is there an audit log in Backbone or a log marked in Jira server logs that could give me a clue about who stopped my sync?

The app which I am using is Backbone Issue Sync (https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=server&tab=overview)

[Dastin_Kuwałek__SoftwarePlant_ · Accepted solution]

Well, for now, all we can do is generate Backbone support zip and check who has made the last change to the Synchronization configuration :) Thanks for your help!

Dastin

[Dastin_Kuwałek__SoftwarePlant_]

@K15t GmbH maybe you could know :)

[Deleted user]

Hello @Dastin_Kuwałek__SoftwarePlant_

Thanks for your question about Backbone Issue Sync!

We'd be happy to help you investigate the issue further – please open a support ticket by emailing support@k15t.com, and provide us with a Backbone support ZIP.

You can generate a Backbone support ZIP by going to the Backbone configuration for your synchronization, entering the troubleshooting screen, and clicking 'Create support ZIP'.

Cheers, Tom

[Dastin_Kuwałek__SoftwarePlant_]

Got it, submitted a ticket.