Filter out defect list whose status was changed to Await and how many time it was changed

[ankur goyal]

Hi Experts,

I am trying to figure out a way to filter defect list using advanced query such that the defect were moved to "Await" state at least once and how many times the defect was moved to await state.

I am able to get the Await state of defect using the query "status changed to await", but i am not able to get the count, on how mnay time that defect was changed to await state.

Any guidance/suggestion here?

[Karolina Wons_SaaSJet]

Hello @ankur goyal 

You can try Time in Status for Jira Cloud. There are 2 types of reports, that can help to solve your issue to track the number of transitions and their dates. Those are:

- A Status Entrance Date report, that shows the date an issue has entered each of the statuses. The info is presented in columns as it's shown on the screens below:

- A Status Count report shows how many times an issue has gone from status to status. So you can monitor the number of transitions easily.

Also, you can export those reports as CSV and XLSX files.

This add-on is developed by my SaaSJet team, so let me know if you have any questions.

Hope it helps.

[Emre Toptancı _OBSS_]

Hello @ankur goyal ,

The source data for the information you seek is available in each issue's history tab but Jira does not give this as a ready-to-use report. Unfortunately, JQL also does not support querying by status visit counts.

You can try doing some custom configuration to count transitions manually. To be more specific: You can create a custom field of "Number" type and modify your workflow transitions in such a way that each transition runs a workflow Post-Function that increases the value in that field by 1. This will allow you to query this field using JQL. If you employ this method, you will need a custom field for each status you want to count and you will need to modify each transition that targets this status. Even more, it will work for the transitions that happen after this configuration, reporting on past issues won't be possible. So it is not easy work.

As an alternative, you can try getting history data for each issue using Jira REST API to find the issues you seek but this is clearly in the realm of custom development and it is significant work (to build and to maintain).

The final option would be to use a marketplace app that can provide this data.

If you are OK with using a marketplace app, our team at OBSS built Timepiece - Time in Status for Jirafor this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

       

The app also has Status Count and Transition Count reports that show how many times each status and each transition was used. This is exactly what you seek.

 

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

[Rahul_RVS]

Hi @ankur goyal 

Welcome to the community !!

If you fine with a marketplace app, you can try out our add-on to get this data

Time in Status Reports 

The Status Transition Dates & Status count reports in the list below will help with the required data

The main features of the app are as below

• Multiple Time in Status Reports. Excel Export available for all status reports.
  
  • Time in Status
  • Time with Assignee
  • Time in Status with Assignee
  • Time with Assignee per Status
  • Status/Assignee Count
  • Multiple Transition Reports
  • Avg Time in status reports
  • Status Transition Dates Report
  • Time in Status Per Time Grain
  • Time with Assignee Per Time Grain
• Status grouping
• Save your reports
• CSV Export
• Multiple chart types
• Dashboard Gadget

Disclaimer: I work for RVS, the vendor for this app, and I am one of the developers of the app.

[Mehmet A _Bloompeak_]

Hi @ankur goyal

You can get a report of how many times an issue is entered to "Await" status by using Status Time Reports app (developed by our team) and following the steps below:.

• After installing the app, create a new report and switch to JQL mode, enter your JQL query (status was Await), enable “Show count“(1) and choose "List each"(2) in “Report type“ field(see first image).
• Click Search button and get a report of how many times an issue has been in each status (and how much time is passed on these statuses).

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.