Filter for issues I'm mention in and I have not cheeked out

[Torstein Fosse]

What I'm trying to accomplish is to have a list to make sure no issues get left out.

I have filters for tickets assigned to be me and so that I'm sure that all those get taking care of, but where often on our team there are issues that are assigned other both we @mention is other to get comments and updates, were the process get stoped if I don't answer to the mention. 

Email notification I have turned of because the number of notifications is so great that It does not help me. 

I have created a filter using "text ~ currentUser() AND updatedDate >= -7d ORDER BY lastViewed ASC, updated DESC" 

Problem is that I often view an issue but the issue does not get marked with a view date and therefore I open the same issue many times. 

Anyone know what I do wrong or have an alternative solution for what I'm trying to accomplish. 

Thanks a lot in advance for the help 

[Meg Holbrook]

Hey Torstein, welcome to the Community!

I don't think the filter you have will work because it will not include issues that you haven't viewed, which seems to be the goal. You also mention that the lastviewed isn't updating, which I think is strange. 

Have you checked out the new Atlassian HOME? You can navigate to this by clicking the additional options bar and then Home.

Atlassian has done a really great job of having sections for notifications and activity that you may find helpful. 

[Meg Holbrook]

You may also find this JQL a useful starting point:

lastViewed != currentLogin() and resolution is not EMPTY

You can modify this to fit your business need, and include statuses. 

[Torstein Fosse]

Thanks for the help @Meg Holbrook

Unfortunately, notification on Atlassian HOME does not help for this problem, since there is no way (I know of) where I can filer/edit the notifications, because its the same problem there too many notifications and I want to be able to filter out the only one that is relevant for me and where I have not taken any action. 

For the filter I'm using what I expect it to though out is a list of issues where the current user has been mention in the last 7 days and filtered by viewed so that I get unviewed issues at the top. 

Your example

lastViewed != currentLogin() and resolution is not EMPTY

I thought would be a perfect match for what I need, and would expect this to sho issues last viewed by the user I'm logged in with and where the field for "viewed" have a date. 

So if I modified it to:

lastViewed != currentLogin() and resolution is EMPTY

It would though out the same as mention above, but only issues that I have not viewed. 

When I did so I got this result:

[Meg Holbrook]

Great! Sounds like this will work for you then? You could potentially change this to current week even if you want to show anything you haven't viewed this week. 

[Torstein Fosse]

The problem is that the resultat was not as expected or is there something I misunderstand?

The filter was supposed to show issues NOT viewed but as you see in the reaukr both ha viewed by me with a date stamp?

Thanks again for your help and patient