Fields not showing on my create screen

[Hoc]

Hello,

I created a screen for creation of a ticket with some custom fields but when I create a new ticket I don't see these fields?

You can see I've set the fields on my screen and its assigned to the issuetypes. When I created a story you can see that the custom fields aren't showing.

[Jacob Vu · Accepted solution]

Hi @Hoc,

If you're a project admin, when you create a new issue type, you should be able to see the "Configure Fields" button like the below image:

Click that and a window should pop up and show all of the fields that you can add to the ticket. Your custom fields should be there and un-checked. Check them and they should appear on tickets that you have.

Hope that helps.

Jacob @ NorthTEK Consulting Inc.

[Hoc]

Hey @Jacob Vu 

Once I add the fields that I want to be visible does that show for all users?

Thanks!

[Jacob Vu]

Hi @Hoc

All users should be able to see it, yes.

Jacob @ NorthTEK Consulting

[EKP]

This was the exact issue I was dealing with, too, and your explanation helped solve the issue. Thank you!