Field order and list of fields different than specified on issue type?

[Mark Woodward]

Team-managed project type.

I have a custom issue type with specific fields in specific order/location.

When I use Create button in the project the form displays as expected.

When I use a link https://blueconic.atlassian.net/secure/CreateIssue.jspa?pid=10042&issuetype=10086 to create an issue it uses correct project and issue type. 

However, there are additional fields on the page (other standard Jira fields like Linked Issues, Issue, Restrict to, Flagged) that are not specified on the custom issue type.  Additionally, some of the fields that are specified on the custom issue type are displayed but in the wrong order/sequence.

There are no screen schemes on either project, but another team-managed project with similar setup does not have these issues.  So if a response indicates that my project is using "Default" screen scheme, then why doesn't the other project have the same issue?

Thoughts/suggestions Appreciated!!!

[Jack Brickey]

Hi @Mark Woodward , welcome to the community.

First, given that you are using a TMP, there are no default screen schemes that are shared across projects. Each TMP project has its own configurations.

with that said, let's look closer at your issue. There's some missing information that would allow me to better assess what is going on. However, what I would suggest that you look at, and potentially share in a screenshot here is the screen config for the issue type in question. You will note that there is one section that is labeled Hide when empty. So if there are fields under that heading that are indeed empty, then they will not appear on the screen. In any event, it would be good to see a screenshot of this, and explain what fields are missing, and along with that a screenshot of what you were viewing that illustrates the missing fields.

[Mark Woodward]

Hi @Jack Brickey 

Here's a screenshot of the CS Resource Request issue type

Here's a screenshot when using the Create button in the project to create an issue

And here's a screenshot when trying to create an issue using the URL link in my original question above

[Kamil Kopaczyk]

hey @Mark Woodward

did you find a solution? I'm having the same problem

[Jack Brickey]

Hi @Kamil Kopaczyk , you can configure the fields and layout for the customer create and agent create independently. The customer form is defined under project settings > request types and the agent view under project settings > screens.