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Few attachements failing to upload

Vibhor Kumar Agarwal November 28, 2024

Hello Folks,

 

Few attachments like pdf & others are failing to upload for a specific user.

Txt were getting uploaded.

 

Error:

We couldn't save your attachment Reload the issue then try adding it again.

 

Kindly help to figure the root cause.

See this in web developer console:

 

 

XHR PUThttps://api.media.atlassian.com/chunk/sha256-becbe905d7d1a08bdb4aa2d62729d72e03221cd9dbc4da2aa9e4996b9338dc74-498931?partNumber=1&uploadId=c6ff1dbd-7225-4b77-936f-97ca4e68cacf[HTTP/1.1 403 Forbidden 344ms]

2 answers

0 votes
Vibhor Kumar Agarwal November 28, 2024

Update,

Looks like issue with that specific pdf.

 

Even I wasn't able to attach that pdf.

User was able to attach other pdf's.

 

Thoughts on what could be the issue with pdf?
It's opening properly in reader.

0 votes
Fazila Ashraf
Community Champion
November 28, 2024

Hi @Vibhor Kumar Agarwal 

Can you confirm that the user has 'Create attachments' permission to this project?

Vibhor Kumar Agarwal November 28, 2024

Yes, as mentioned is able to upload a sample txt file.

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