Failure Integration Defectdojo and Jira

[Anhar Dwi Kurniawan]

Defect Dojo Failed retrieving field metadata from Jira version: (1001, 0, 0), project: XXX, issue type: Epic. Project misconfigured or no permissions in Jira ?

The webhook from Jira already created and configure to Defectdojo but in Engagement creation process it cannot connect to JIRA

[Marc - Devoteam]

Hi @Anhar Dwi Kurniawan 

Welcome to the community.

Does the account you want use to get information form Jira exist in Jira and does it have permissions.

You need to also connect via this user and create a token for this user, the token is used as access key (password)

[Anhar Dwi Kurniawan]

Hi @Marc - Devoteam , Thanks

Yes, it already have permission and the token has been created according to documentation 

[Marc - Devoteam]

Hi @Anhar Dwi Kurniawan 

Are you org or site admin can you impersonate yourself as the user?

Are you then able to access the project?

Is it a team managed or company managed project in Jira? It might by that if its a team managed project DefectDojo can't handle this.

[Anhar Dwi Kurniawan]

Hi @Marc - Devoteam , 

I've been given admin role both jira and defectdojo. For sure i can access the project.

Currently our Jira is company-managed project. 

[Marc - Devoteam]

Hi @Anhar Dwi Kurniawan 

What is the error you are getting and what API call is sent to Jira?

If you sent the API call, e.g. from postman or terminal or other, what is the message?

[Anhar Dwi Kurniawan]

Hi @Marc - Devoteam ,

Sorry i am using the Defectdojo UI, but the documentation that i follow is this one link

[Marc - Devoteam]

Hi @Anhar Dwi Kurniawan 

Log the error you are getting an contact their support.

Did you successfully, succeed to connect everything as mentioned in the documentation?

From this point on: https://support.defectdojo.com/en/articles/8766815-connect-defectdojo-to-jira#h_6fe3ffd30d