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Failed to successfully import JIRA. ERROR

Rade Popovic2
Rade Popovic
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June 9, 2015

I want to migrate JIRA from Server to Cloud. When I tried to import data from JIRA on Server to JIRA on Cloud I receive following error: 

 

JIRA Access Constraints

You cannot access JIRA at present.
DescriptionTimeLevelException
Failed to successfully import JIRA.2015-06-09 15:38:14error 

 

Any suggestons?

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Derek Hui
Derek Hui
July 14, 2015

Did you ever find out a solution? This just happened to me

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Roberto Martins
Roberto Martins
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June 8, 2017

Me too. This error occurred while importing a backup. Any solution?

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Paula Silveira
Paula Silveira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 9, 2015

Hi Rade,

Please note you need to upgrade your JIRA server to JIRA latest version, before you do the backup that will be imported on Cloud. This is just an possible cause for the issue.

Is there any other error message? I recommend you to create an issue on support.atlassian.com.

Thanks and regards,
Paula Silveira 

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