Failed to import jira issue from standalone jira to on demand instance by CSV

[Zhe Chen]

Importing failed because of one custom field is required. But I checked the this field .It dose exists in the csv file and have the valid value.

Bellowing is the error log

#####Detail Error Log#######################

2014-10-29 15:04:23,885 INFO - Importer started!
2014-10-29 15:04:23,885 INFO - Engine is running in Import mode
2014-10-29 15:04:23,887 INFO - All issues will be imported to project: Yangzi (YANGZI)
2014-10-29 15:04:23,887 INFO - Creating issue: ExternalIssue{externalId=autoid-7077618510165945860, summary=Import issue, issueType=Bug}
2014-10-29 15:04:23,897 WARN - Cannot add custom field value: null
java.lang.NullPointerException
	at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CFValueHandlerMultiple.handleOptionsHierarchy(CFValueHandlerMultiple.java:76)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CFValueHandlerMultiple.prepareCustomFieldValue(CFValueHandlerMultiple.java:40)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldValueFactory.prepareRawValueForCustomField(CustomFieldValueFactory.java:63)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.BulkCreateCustomFieldsHelper.prepareValueForCustomFields(BulkCreateCustomFieldsHelper.java:47)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.BulkCreateDataImporter.handleCustomFields(BulkCreateDataImporter.java:351)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.BulkCreateDataImporter.externalIssueToInputParams(BulkCreateDataImporter.java:310)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:149)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:114)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:527)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:490)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
	at java.util.concurrent.FutureTask.run(FutureTask.java:138)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:253)
	at java.lang.Thread.run(Thread.java:662)
2014-10-29 15:04:23,898 WARN - Cannot add value to Custom Field [ Found By ]. Value [ {null=Beta test} ] cannot be found or is in incorrect format
2014-10-29 15:04:23,928 ERROR - Issue can't be created due to the error/s [ Found By is required. ]

[Andre Borzzatto]

Hi zhe,

It seems to be related with an invalid value to one of your custom fields, the "Found By", as you can see here:

2014-10-29 15:04:23,898 WARN - Cannot add value to Custom Field [ Found By ]. Value [ {null=Beta test} ] cannot be found or is in incorrect format
2014-10-29 15:04:23,928 ERROR - Issue can't be created due to the error/s [ Found By is required. ]

You can either check what's the expect field value in your project, or if there's any other constraint that prevents this field to be correctly loaded.

Hope it helps!