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Facing 401 Unauthorized error for jira search api

Shikha bhandari August 8, 2021

Facing 401 Unauthorized error for jira search api : https://jira.<company-name>.com/rest/api/2/search?jql=project=<Project-name>

ERROR:  401 Unauthorized
<html>
<head>    <title>Unauthorized (401)</title>



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    <script type="text/javascript" src="/rest/api/1.0/shortcuts/813008/4c448cb79cf9d521dc78a446b307d82d/shortcuts.js">    </script>

    <meta name="application-name" content="JIRA" data-name="jira" data-version="8.13.8"></head>
<body id="jira" class="aui-layout aui-style-default page-type-message " data-version="8.13.8">    <div class="aui-page-panel">        <div class="aui-page-panel-inner">            <main role="main" id="main" class="aui-page-panel-content">                <div class="aui-page-header">                    <div class="aui-page-header-inner">                        <div class="aui-page-header-main">                            <h1>Unauthorized (401)</h1>                        </div>                    </div>                </div>                <div class="aui-message aui-message-warning warning">                    <p>Encountered a <code>&quot;401 - Unauthorized&quot;</code> error while loading this page.</p>                    <p>Basic Authentication Failure - Reason : AUTHENTICATED_FAILED</p>                    <p><a href="/secure/MyJiraHome.jspa">Go to Jira home</a></p>                </div>            </main>        </div>    </div></body>
</html>

2 answers

2 votes
Alex Koxaras -Relational-
Community Champion
August 8, 2021

Hi @Shikha bhandari ,

You are referring to Jira server and not jira cloud, correct? With that said, it seems that your authentication has failed. I would check on that first and try again.

Shikha bhandari August 8, 2021

Yes jira server , I am facing this error in all apis like
https://jira.<company>.com/rest/api/2/issue/<IssueId>

Is there any change in API, i used it last year it was working fine, but not now.

Alex Koxaras -Relational-
Community Champion
August 9, 2021

See this documentation https://developer.atlassian.com/server/jira/platform/security-overview/ and cross check if you need to make any readjustments.

Shikha bhandari August 9, 2021

I passed basic auth as my jira login username, password in postman.

Also tried with  java :

Response r = given().auth().preemptive().basic(username, pwd).when()
.get("https://jira.<company-name>.com/rest/api/2/search?jql=project="+project+" AND status = Done AND issuetype = Bug AND resolved >= "+resolvedAfter+" AND resolved <= "+resolvedBefore+" ORDER BY key ASC");

 

 

Shikha bhandari August 9, 2021

@Alex Koxaras -Relational- 
Can you please suggest any solution.

Alex Koxaras -Relational-
Community Champion
August 10, 2021

Hi @Shikha bhandari 

Did you read the documentation? Did you try another auth method?

Shikha bhandari August 10, 2021

@Alex Koxaras -Relational- Yes i tried cookie based authentication, there also it said 401 Unauthorized.

Was trying the steps for OAuth too but stuck at Jira settings (cog icon) > Applications > Application links.
As i do not find " Jira settings (cog icon) > Applications > Application links. "

0 votes
Pamella Viana
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 6, 2023

@Shikha bhandari Did you find any solution for this problem?
I'm facing the same issue.

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