Extract Jira ticket number from Zendesk platform in webhook

[Javier Ruiz]

Hi,

I am working with Jira Software project linked with Zendesk.

My goal is to change status in Jira when a customer replies in the zendesk email.

I am trying to do this with a automation webhook endpoint in Jira.

I am having trouble extracting the Jira ticket number from the zendesk platform in a webhook.

Does anyone know the JSON key and value I can use that will provide my webhook with the linked Jira ticket number?

The app we are using to link the two platforms is "Zendesk Support for JIRA"

[Syed Majid Hassan -Exalate-]

Hi @Javier Ruiz

(I am Syed - a pre-sales engineer at Exalate)

The integration between Zendesk and Jira is one of the use cases supported by Exalate issue sync app. With Exalate, you are able to have a fully customized integration solution which works on your terms rather than its own terms. 

If you would like to see more of the product in action, please feel free to book a demo. 

Thanks

Syed

[Diana_Architect_ZigiWave]

Hi, @Javier Ruiz 

Diana, a solutions architect at ZigiWave, here. May I suggest you try ZigiOps. It's a flexible, no-code integration tool that allows you connect Jira and Zendesk instantly. It's fully customizable so you can tailor it to fir your use case and the data you need to extract/transfer. It also works bi-directionally, so you can sync data in the systems you connect.

If you're interested to know more, feel free to ask any questions or you can see your use case in action by booking a demo.