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External vs Managed Accounts

Mowaffaq Shahrori
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August 25, 2026

Seems all external users now moved under managed directory. i invited few external accounts. given we use SSO for our internal manage accounts, do i need to add those external accounts to my SSO AD groups? 

2 answers

3 votes
Mikael Sandberg
Community Champion
August 25, 2026

Hi @Mowaffaq Shahrori,

Welcome to Atlassian Community!

No, you do not need to add your external users to your SSO, but you should consider setting up an external user security policy in Guard, https://support.atlassian.com/security-and-access-policies/docs/what-is-an-external-user-security-policy/ 

0 votes
Marc -Devoteam-
Community Champion
August 26, 2026

Hi @Mowaffaq Shahrori 

Welcome to the community.

See documentation on Users and Manged users; what-is-the-difference-between-users-page-and-managed-accounts-page 

For External users (accounts not from a verified domain are considered external, see who-are-external-users 

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