The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Extending the Jira to customers with limited access

Hugo Eduardo Lo
Hugo Eduardo Loureiro Amadeu
Contributor
May 7, 2013

Hi everyone!

We are going to start using JIRA as a Helpdesk system and we would like to share specific dashboards with specific customers. For example: The Customer A should only see the Dashboard A and the Customer B should only see the Dashboard B.

I can't see any issue so far, but my issue begins when these customers, that were supposed to see only the dashboards, are able to see all the main menus of the system, such as Projects, Issues, Agile, etc.

Based on the explanation above, I have two questions:

Is it possible to share only the Dashboard view, hiding all the others system options?

I would like to allow my customers to open issues by clicking on the button "Create Issue" and follow the treatment of these issues through its Dashboard and that's it. No more permissions. Is it possible?

Thanks

Watch
Like Be the first to like this
695 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
May 7, 2013

You can't hide the menus but you can certainly hide the projects etc. Even if they can see the menu, they won't be able to see any information of hidden projects or issues in it.

View More Comments
Hugo Eduardo Lo
Hugo Eduardo Loureiro Amadeu
Contributor
May 7, 2013

Thank you Jobin Kuruvilla!

Actually, I've been working in this way, but other options like "Manage Boards", "Getting Started" on Agile menu are available and the customer probably will try to do something there.

I will try to guide my customer to ignore the menus and focus only in the two options that I wrote above, you know, to create issues and follow those issues on Dashboard.

Thanks again!

Like
Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security