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Exporting Report of All Tickets with Comments as CSV - Can Internal Comments be filtered out?

Sean Poole
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February 12, 2020

Hi, 

 

A Customer has requested a report of all our tickets with them, but they also want us to include all the comments leading up to a resolution - so that they aren't exposed to internal discussions between support team and our own development team, is there a way to export this without internal comments showing up?

 

Thanks and regards,

Sean from accessplanit

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