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Export SLA values to airtable

Simão Costa
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January 12, 2024

We are trying to export our issues to Airtable and although we can export all of our issue fields we are having trouble making Airtable assume the SLA values. We are able to export them to excel but it would be ideal to have them synced in Airtable. Does anyone know any fix or alternatives to this?

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Aron Gombas _Midori_
Community Champion
January 12, 2024

I don't know if there is a sync based solution to this problem, but if the export-then-import solution is an option for you, then try Better Excel Exporter.

It exports SLA values to a negative/positive number and only formatting converts them to hours and gives them the black/red color. See column "I" here:

jira-service-management-tickets-with-customer-satisfaction.png

Because it is simply a signed number, I'd expect that Airtable will be import this -- but I am not familiar with Airtable. It is worth a try.

(This is a paid and supported app developed by our team. Free for 10 users.)

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