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Export / Import issues.

Andy Love
March 10, 2025

I'm trying to export a set of issues from our Jira data center site to our new cloud site. 

When attempting the csv import I'm getting an error "  Error importing issue [externalId='autoid....."

Struggling to find any information to point me in the right direction. Anyone run into this issue before and know what I may be missing?

Thanks!

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Charlie Misonne
Community Champion
March 10, 2025

Hello Andy!

Any chance your Jira project in the cloud site has a required field upon creation that is not included in your CSV export?

Is there more to that error or does it stop at autoid..... Usually it also shows the summary.
Perpahs you can identiy the issue that fails to import and inspect that line in your CSV?