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Exclude an Approver from the automation mail

Michail Kotantakis
Contributor
July 11, 2023

Hello  team,

 

I have aan automation rule to send scheduled reminders to an approvers list which is a custom filed with user picker;

The automation runs fine but we are in the need now to exclude one person from the approvers list only for the email receiving part; I cannot and the intention is not to remove this person from the approvers list;

Is there a way to apply any condition or anything else i could do to exclude a particular approver who is in the custom filed?

Thank you in advance

approvers automation.png

1 answer

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Sayed Bares _ServiceRocket_
Community Champion
July 11, 2023

@Michail Kotantakis You can use Advanced branching and storing your approvers into a variable and then you can use an Advanced compare condition to exclude the user you don't want to send email:

Display.jpg

Michail Kotantakis
Contributor
July 14, 2023

Hi @Sayed Bares _ServiceRocket_ 

 

Thank you for the tip; i appreciate it a lot.

I will give it a try and update once i have set it up

 

 

Best Regards

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