Exception-list for creating cases from email

[Hanne Melå]

Hi,

We create cases mostly from an email, but would like an "exception-list". There are some emails that we do not want to be a case.

Is that possible?

Kind regards, Hanne

[Tom Lister]

Hi @Hanne Melå 

The configuration on the email handler is limited. I used Scriptrunner custom email handlers on server but that does not seem available on the cloud platform.

As a workaround, you can use Automation to detect issues and delete or close them as they arrive.

[Hanne Melå]

Thanks, Tom! We will use the portal soon, so the amount of emails will be redused.

I will try Automation.

Hanne