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Even after getting the Admin access, I am unable to add anyone

lakshay Mahajan
December 24, 2025

Hi team,

I am having the admin access, but still unable to add anyone in my org's JIRA groups.

2 answers

2 votes
Sreenivasaraju P
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December 24, 2025

HI @lakshay Mahajan ,

Cloud version has different admins like org admin, site admin. 

Please check which admin permission you got. Add or remove users from a group can be done by Org admin .

 

Please refer below link for more details on this. 

https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/

0 votes
Trudy Claspill
Community Champion
December 24, 2025

Hello @lakshay Mahajan 

Welcome to the Atlassian community.

What steps are you executing to try to add people to groups?

What response do you get? Is there an error message?

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