Error with Log Work in JIRA, what could cause this?

[Martin Hansen]

Error message using Log Work in JIRA.

Error is reported from clients using both Mac and Windows.

[Nic Brough -Adaptavist-]

That looks like a password field from an add-on.  The one I'm thinking of blocks transitions (and may do work logs too) unless a password is filled correctly in the field on the issue.  But I don't think it's available for recent versions of JIRA.

Could you check what type of field customfield_10600 is?  Go to https://<yourjira>/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10600 and that will give you the name of the field.  Then go to the list of custom fields, find the field and look at the "type" column

[Martin Hansen]

Thanks for your quick response!

It's 'Logged User Validator Field'.

[Martin Hansen]

Did the column type tell you anything about what could cause this?

[Nic Brough -Adaptavist-]

Sorry, I missed your first response.

It's not the add-on I was thinking of.  It looks like the electronic signature add-on which requires you to enter an extra password when "signing" an issue. 

I don't know why it might be used during logging work though, might be worth raising it with support for that add-on.