Error when updating from Product Review to any other status.

[Fouad El-Gendy]

Whenever a non-admin (developer) tries updating some issues from Product Review to a status after that in the workflow, he keeps getting the error "We couldn't update the status - Check your network connection, then try reloading the issue"

An Admin tried moving the same issue and it worked fine.

This is only happening with a single person as of the time being.

[Bandarupalli Sai · Accepted solution]

@Fouad El-Gendy - You can use a different browser to perform the same action.


This is an active incident, for more details check this status page https://jira-software.status.atlassian.com/. Atlassian team is actively working to fix the issue

[Fouad El-Gendy]

Worked just fine from a different browser, thank you!

[Walter Buggenhout]

Hi @Fouad El-Gendy,

If this really is only happening with a single person, I would suggest he/she makes sure he/she is actually logged into Jira, maybe clears browser cookies and/or does log off and on again to make sure he/she is properly connected to the tool.

If the issue still occurs after that and you are on a paid plan, you might contact Atlassian support as they can access the log files of your site to pinpoint the exact error.

Hope this helps! 

[Fouad El-Gendy]

Hello @Walter Buggenhout

Thank you for the reply, appreciate it.

It seems like @Bandarupalli Sai reply did highlight and solve the issue.